Terms of service

1. General provisions

1.1. These terms set out the conditions for the purchase and sale of products in the online store www.senseso.com between the seller Gussepe Limited MB, company code [COMPANY CODE], VAT code [VAT CODE], registered address [ADDRESS] (the "Seller"), and the buyer (the "Buyer").

1.2. These terms have been drawn up in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Protection, the Retail Trade Rules and other legal acts.

1.3. By placing an order, the Buyer confirms that they have read and agree to these terms.

1.4. Products may be purchased by natural persons with full legal capacity, minors aged 14 to 18 only with the consent of their parents or guardians, and legal entities.

2. Conclusion of the contract

2.1. The contract is concluded when the Buyer places an order, completes payment and receives an order confirmation by email.

2.2. The contract and order details are stored in the Seller's system. An order confirmation with the contract terms is sent to the email address provided by the Buyer.

3. Prices and payment

3.1. Product prices are shown in euros including VAT. The delivery price is shown separately before the order is confirmed.

3.2. Available payment methods are shown at checkout.

3.3. The Seller reserves the right to change prices. Changes do not apply to orders that have already been paid.

3.4. If a product price on the website is obviously incorrect due to a technical error, the Seller may cancel the order and refund the amount paid.

4. Delivery

4.1. Delivery methods, times and prices are set out in the shipping policy.

4.2. On receipt, the Buyer must inspect the parcel. Any damage to the packaging must be noted in the courier's documents and reported to the Seller within 3 business days at info@senseso.com.

5. Right of withdrawal and returns

5.1. A consumer Buyer has the right to withdraw from the contract within 14 days without giving any reason. The procedure is described in the refund and withdrawal policy.

5.2. In accordance with Article 6.228¹¹(1)(5) of the Civil Code, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.

6. Product quality and warranty

6.1. The Seller is responsible for the conformity of the products with the contract. If a product does not conform (e.g. damaged, expired, wrong product), the Buyer may request a replacement, a price reduction or termination of the contract with a refund.

6.2. Please report any lack of conformity within 2 months of discovering it at info@senseso.com, attaching a photo and the order number.

6.3. Our cosmetic products comply with Regulation (EC) No 1223/2009. Before use, we recommend reading the ingredient list and, if you have sensitive skin, carrying out a patch test.

7. Liability

7.1. The Buyer is responsible for the accuracy of the data provided.

7.2. The Seller is not liable for losses caused by incorrect data provided by the Buyer or by the use of products other than as intended.

8. Dispute resolution

8.1. We aim to resolve disputes by negotiation. Please send complaints to info@senseso.com; we will reply within 14 days.

8.2. If a dispute cannot be resolved, the consumer may contact the State Consumer Rights Protection Authority (Vilniaus g. 25, Vilnius, vvtat.lrv.lt) using its electronic dispute resolution tool, or apply to a court in accordance with the laws of the Republic of Lithuania.

9. Final provisions

9.1. The contract is governed by the law of the Republic of Lithuania.

9.2. The Seller may amend these terms. The version of the terms in force at the time the order was placed applies to the Buyer's order.